🔒 Privacy Policy

📋 Overview

Pro Mobile ("we," "us," or "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard the personal information you provide when you contact us through our website or by phone.

We operate as an independent mobile phone consultancy service in Canada. Your trust is important to us, and we handle your information with care and transparency.

📥 What Information We Collect

We collect only the information you voluntarily provide through our contact form or when you reach out to us directly. This may include:

• Your full name
• Email address
• Phone number
• Province or territory
• Approximate monthly mobile budget
• Your current mobile provider (if you choose to share it)
• Any message or description of your needs

🚫 What We Never Collect

We want to be absolutely clear about what we do NOT collect, request, or store:

• No banking information or account details
• No credit card or debit card numbers
• No Social Insurance Number (SIN)
• No passwords or login credentials
• No financial login information of any kind

🎯 How We Use Your Information

The information you provide is used solely for the following purposes:

• To respond to your consultancy inquiry
• To provide personalized mobile plan recommendations
• To contact you by phone or email to discuss your needs and quote our fee
• To deliver our paid consultancy service once engaged

We do not use your information for marketing purposes beyond the consultancy you have requested, and we do not send unsolicited promotional emails.

🔗 Sharing Your Information

We do not sell, rent, trade, or share your personal information with any third parties, with the following limited exceptions:

• As required by Canadian law or a valid court order
• To protect the rights, property, or safety of Pro Mobile or others
• With service providers who assist in operating our business (such as form submission services), who are bound by confidentiality obligations

We are not affiliated with any Canadian mobile carrier, and we do not share your information with carriers, resellers, or advertisers.

🛡️ Data Security

We take reasonable measures to protect the personal information you share with us against unauthorized access, disclosure, alteration, or destruction. This includes:

• Using secure HTTPS connections for form submissions
• Limiting access to your information to only those involved in delivering your consultancy
• Retaining your information only as long as necessary to deliver the service or as required by law

While we implement appropriate safeguards, no method of transmission over the internet is 100% secure. We encourage you to contact us by phone if you have concerns.

⚙️ Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Withdraw consent at any time (which may affect our ability to provide the service)

To exercise any of these rights, please contact us at (289) 802-4296 or through our contact form.

📝 Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be reflected on this page with an updated date. We encourage you to review it periodically.

If you have any questions about this Privacy Policy, please contact us at (289) 802-4296.